0

Frequently Ask Question

Ordering

To order, you need to give us the following details - recipient's name, recipient's contacts: delivery address, email address. For further assistance, call us at 01904-446104.

The product will be delivered within 2-3 working days. Some important issues-
1. We don’t have refund/return/ trial option in delivery. You must receive the order and pay the delivery man first.
2. You can exchange "intact products" as per need within 24 HOURS of purchase either with home delivery or directly from stores. Only applicable for shoes.
3. Our delivery team will be calling you from a Banglalink, please make sure to receive call from unknown Banglalink.
4. NO EXCHANGE/RETURN ON BAGS 5. NO EXCHANGE/RETURN ON SALE PRODUCTS

Confirm the payment though Bkash. Once the payment is confirmed, it will be delivered within 2-3 working days via eCourier service.
bkash details- bkash number- 01980-222999 (merchant number ) BKASH MENU ---> PAYMENT (option 3) ---> MERCHANT NO. 01980-222999 ---> ENTER AMOUNT(Total amount) ----> ENTER REFERENCE (Your name/number) ----> COUNTER NO. : 1 ---> ENTER MENU PIN TO CONFIRM
For assistance with payment please call at - 01904-446104 

Please note:
1. No exchange for bags or sale items.
2. Our products go through a 3-step intensive quality checking program before being delivered, so you can be ensured that we will send you an intact and perfect product.
3. We will not be held liable for any damages occurring from mishandling during delivery or misuse of the product.
4. Please inform us the number from which you have sent the payment and TRX ID.
5. Please confirm payment within 24 hours or your order will be cancelled.

1. Delivery charge for normal delivery (within 48-72 hours) = BDT 60 per product
2. Delivery charge for urgent delivery (within next 24-48 hours) = BDT 100 per product
3. Delivery charge for VIP delivery (within 12-18 hours) = BDT 150 per product.
Please note that all charges are set by the courier service, not by step footwear.

You have to set appointment for any custom made orders with us. To set appointment contact us at [email protected]

Exchange

We only offer exchange for SHOE SIZE. WE WILL ONLY ENTERTAIN EXCHANGES WITHIN 24 HOURS OF RECEIVING DELIVERY.
1. In case the size does not fit, you will have to receive the delivery, PAY THE DUES, KEEP THE PRODUCT WITH YOU and inform us on our page, or at 01904-446104 within 24 hours of receiving delivery.
2. If you call us, please mention your name and the product name and size.
3. We will send the exchange size.
4. When the delivery man brings the exchange size, you will have to give him the wrong size (intact and in same packaging as we sent it) and take the right size from him.
Exchange has a delivery charge of BDT 60 per product in Dhaka City Corporation.Please note that used products will not be exchanged under any circumstances. We do not entertain claims of refunds.
No exchange for bags. No design exchange. No color exchange.

We only offer exchange for SHOE SIZE. WE WILL ONLY ENTERTAIN EXCHANGES WITHIN 24 HOURS OF RECEIVING DELIVERY.
No exchange for bags. No design exchange. No color exchange.
1. In case the size does not fit, please keep the package from Sundorbon with You.
2. To place an order for exchange you can call us at 01904-446104 (11am-8pm) or can also inform us by our official Facebook page. please mention your name and the product name and size during communication.
3. Once you exchange order, please courier wrong size back with Sundorban courier. Once we receive your pair we will send you exchange size by Sundorbon courier.
4. Returning courier charge will be carried by you & sending courier charge for exchange pair will be carried by La mode.


** As we deliver through courier services and not our personal deliveryman, if there are any size issues kindly keep the pair with you pay the bill and let us know in 24 hours. DO NOT RETURN THE PRODUCT. Once you let us know, we will send another pair for delivery, while delivering -previous pair will be collected from you & right pair will be handed over.

Others

Kindly have a look at our size chart & let us know your usual size. In case of any confusion we are here to help you.

We have 3 showrooms across Dhaka.

Kindly visit us here to see Store Locations with Google Maps

No, we don’t sell accessories without our own shoes.

Reach us directly at 01904-446104 calling hours 11am - 8pm