To order, you need to give us the following details - recipient's name, recipient's contacts: delivery address, email address. For further assistance, call us at 01904-446104.
The product will be delivered within 2-3 working days. Some
important issues-
1. We don’t have
refund/return/ trial option in delivery. You must receive the
order and pay the delivery man first.
2.
You can exchange "intact products" as per need within 24 HOURS
of purchase either with home delivery or directly from stores.
Only applicable for shoes.
3. Our delivery
team will be calling you from a Banglalink, please
make sure to receive call from unknown Banglalink.
4. NO EXCHANGE/RETURN ON BAGS 5. NO
EXCHANGE/RETURN ON SALE PRODUCTS
Confirm the payment though Bkash. Once the payment is
confirmed, it will be delivered within 2-3 working days via
eCourier service.
bkash details- bkash number-
01980-222999 (merchant number ) BKASH MENU ---> PAYMENT
(option 3) ---> MERCHANT NO. 01980-222999 ---> ENTER
AMOUNT(Total amount) ----> ENTER REFERENCE (Your
name/number) ----> COUNTER NO. : 1 ---> ENTER MENU PIN
TO CONFIRM
For assistance with payment please call at
- 01904-446104
Please note:
1. No
exchange for bags or sale items.
2. Our
products go through a 3-step intensive quality checking
program before being delivered, so you can be ensured that
we will send you an intact and perfect product.
3. We will not be held liable for any
damages occurring from mishandling during delivery or misuse
of the product.
4. Please inform us the
number from which you have sent the payment and TRX ID.
5. Please confirm payment within 24 hours
or your order will be cancelled.
1. Delivery charge for normal delivery (within
48-72 hours) = BDT 60 per product
2.
Delivery charge for urgent delivery (within next 24-48 hours) =
BDT 100 per product
3. Delivery charge for
VIP delivery (within 12-18 hours) = BDT 150 per product.
Please note that all charges are set by the courier service, not
by step footwear.
You have to set appointment for any custom made orders with us. To set appointment contact us at [email protected]
We only offer exchange for SHOE SIZE. WE WILL ONLY ENTERTAIN
EXCHANGES WITHIN 24 HOURS OF RECEIVING DELIVERY.
1. In case the size does not fit, you will
have to receive the delivery, PAY THE DUES, KEEP THE PRODUCT
WITH YOU and inform us on our page, or at 01904-446104 within
24 hours of receiving delivery.
2. If
you call us, please mention your name and the product name
and size.
3. We will send the exchange
size.
4. When the delivery man brings
the exchange size, you will have to give him the wrong size
(intact and in same packaging as we sent it) and take the
right size from him.
Exchange has a delivery charge of
BDT 60 per product in Dhaka City Corporation.Please note that used
products will not be
exchanged under any circumstances. We do not entertain
claims of refunds.
No exchange for bags. No design
exchange. No color exchange.
We only offer exchange for SHOE SIZE. WE WILL ONLY ENTERTAIN
EXCHANGES WITHIN 24 HOURS OF RECEIVING DELIVERY.
No
exchange for bags. No design exchange. No color
exchange.
1. In case the size does not
fit, please keep the package from Sundorbon with You.
2. To place an order for exchange you can
call us at 01904-446104 (11am-8pm) or can also inform us by
our official Facebook page. please mention your name and the
product name and size during communication.
3. Once you exchange order, please courier
wrong size back with Sundorban courier. Once we receive your
pair we will send you exchange size by Sundorbon courier.
4. Returning courier charge will be
carried by you & sending courier charge for exchange
pair will be carried by La mode.
** As we deliver through courier services and not our
personal deliveryman, if there are any size issues kindly
keep the pair with you pay the bill and let us know in 24
hours. DO NOT RETURN THE PRODUCT. Once you let us know, we
will send another pair for delivery, while delivering
-previous pair will be collected from you & right pair
will be handed over.
Kindly have a look at our size chart & let us know your usual size. In case of any confusion we are here to help you.
We have 59 showrooms across Bangladesh.
Kindly visit us here to see Store Locations with Google Maps
No, we don’t sell accessories without our own shoes.
Reach us directly at 01904-446104 calling hours 8am - 9pm
